Privacy Policy
1. Introduction
This Privacy Policy applies to the following student accommodation:
- Stanley House Student Living
(collectively referred to as “we”, “our”, or “us”).
We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains how we collect, use, and protect your personal data when you visit our websites, make enquiries, or stay with us.
2. Who We Are
Operating Company: Stanley House Lettings Ltd
Registered Address: 18, The Ropewalk, NG1 5DT, Nottingham
Email Address: info@stanleysa.com
Phone Number: 0115 948 3957
We are the data controller responsible for your personal data across all listed brands.
3. What Data We Collect
We may collect and process the following categories of personal data:
- Full name
- Email address
- Phone number
- Date of birth (for tenancy/booking purposes)
- Student status and university details
- Billing and payment information
- Identification documents (where required for tenancy verification)
- Emergency contact details
- Communication records
- Technical data (IP address, browser type, device information)
- Website usage data
4. How We Collect Your Data
We collect your data through:
- Website enquiry and booking forms
- Email, phone, or in-person communication
- Tenancy or booking agreements
- Payment and billing processes
- Cookies and analytics tools
5. How We Use Your Data
We use your personal data to:
- Respond to accommodation enquiries
- Process bookings and manage tenancies
- Verify your identity and student status
- Communicate important tenancy or booking information
- Process payments and manage accounts
- Provide customer support
- Improve our websites and services
- Send relevant updates or marketing (only where consent has been given)
- Comply with legal and regulatory obligations
6. Legal Basis for Processing
We rely on the following lawful bases under UK GDPR:
- Contractual necessity – to provide accommodation services
- Legal obligation – for compliance with housing, safety, and financial regulations
- Legitimate interests – to operate and improve our services
- Consent – for marketing communications
7. Sharing Your Data
We do not sell your personal data. However, we may share your information with:
- Payment processors and financial institutions
- IT and website service providers
- Maintenance and property management contractors (where necessary)
- Professional advisers (legal, accounting)
- Local authorities or regulators where required
All third parties are required to respect the security of your personal data.
8. Data Retention
We retain your personal data only as long as necessary, including:
- Duration of tenancy or booking
- Legal and financial record-keeping requirements
- Resolution of disputes
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Restrict processing
- Request data portability
To exercise these rights, contact us at: [Insert Email Address]
10. Cookies
Our websites use cookies to enhance your experience and analyse site usage.
You can control cookies through your browser settings.
For more details, please see our Cookie Policy: [Insert Link]
11. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
12. Third-Party Links
Our websites may contain links to third-party sites. We are not responsible for their privacy practices.
13. Changes to This Policy
We may update this policy periodically. Any changes will be posted on this page with an updated revision date.
14. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email Address: info@stanleysa.com
Phone Number: 0115 948 3957
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
